Frequently Asked Questions

Yes. All dogs MUST be up to date on a rabies vaccine. Bordetella and distemper are optional but highly recommended. *Puppy vaccines must be as current as your vet requires*

For new clients -- the purpose of your non refundable per pet deposit is to secure your first appointment and it will be applied as a credit to your first session.
Deposits can be held for two appointment reschedules (if given 24 hr notice) but any additional appointment changes will result in a forfeited deposit, and a new one will be due.  
Vaccination proof must be provided at least two days prior to your appointment. We reserve the right to cancel your grooming appointment if you fail to provide proof of vaccinations or if they are expired --and your deposit will be forfeited.  

We understand that situations change and if you must cancel we do require you to provide us with at least 24 hours notice. If a cancellation is made without 24 hours notice it will be subject to a charge equaling 50% of your scheduled services(s) (which will include your forfeited deposit if we have one on file). 

A trip charge is a per pet fee that is incurred due to ANY OR ALL of the following: 

• You cancel your appointment while we are en route to your home
• We arrive at your home and your pet(s) coat is in a misrepresented or worse condition than you advised 
• If your pet requires pre-medication and you failed to administer it properly 
• We arrive at your home and no owner or authorized adult answers 
• We arrive at your home and your pet is not available within 15 minutes to begin services

For severe matting, no. We will require the dog to be shaved/cut short and start fresh. Brushing out tangles is extremely different from dematting/brushing out severe mats.

Sometimes starting over is the best way to help get you towards maintaining healthy grooming habits for your dog. We will work to leave your pet as long as possible, but at The Water Plug we believe in humanity over vanity!

We will vacuum and/or sweep after the groom in an effort to leave your home as clean and neat as possible. It is not guaranteed we will get ‘every piece of hair’ and highly suggest a non carpeted area.

The short answer is no. If your dog requires more than a reasonable amount of time for blow drying—you may be subject to additional fees for behavior and time. 

Under certain circumstances it may be possible to:

• Have your dog groomed before the bath and allow your dog to air dry afterwards or no bath at all.
• Have you bathe your dog the night before the groom.

Once we approve any of these special accommodations we will require a signed waiver of consent. There are no discounts for any of these accommodations.

We do not express anal glands, polish nails, or dye coats.
We recommend speaking with your veterinarian in regard to anal glands for the best possible treatment.

We accept cash, Zelle, Venmo, Paypal, and credit/debit cards. Exact change is required for cash payments. We do not accept checks nor do we offer any discounts.

We have minimal experience with cat grooming and a well behaved cat grooming is a possibility. Feel free to reach out for a definitive answer and quote.  Please do NOT complete the registration form for your cat.

Yes. This service is certainly a possibility even for aggressive pets. It will be an hourly service done in a minimum of 5 sessions. A signed waiver and deposit will be required. Please reach out for more information and not complete the registration form.